New Zealand Vault is an independently owned company which runs safety deposit box vaults located in Auckland and Wellington, and a bullion depository in Wellington. We provide storage options to both domestic clients and clients located all over the world. We are independent of the banking system and government. New Zealand Vault is a continuation of the vault business first established by New Zealand Insurance in 1931. Our vaults have been built to Treasury Grade and in addition they have multi-level electronic security systems making them the most secure in the country.

New Zealand Vault is managed by a board of directors:

John Mulvey: Managing Director, a former senior executive within the banking sector and founder of business consulting firm, Prosys Limited.

Mark Thomson: Founder of EFTPOS New Zealand and professional Director.

New Zealand Vault is 90% owned by John and Paula Mulvey’s family trust and 10% by Mark and Debbie Thomson’s family trust.

Offshore bullion deposits will be stored in either the safety deposit box vault, or in the bullion depository (depending on which storage option the client chooses). Both vaults are located in Wellington and have been built to the highest standards (Treasury Grade), and fitted with the most sophisticated multi-level electronic protection available. Our vaults are monitored 24/7 to provide you complete peace of mind.

New Zealand Vault has been providing New Zealander's peace of mind since 1931. When the trading banks decided to exit the safety deposit market, after careful due diligence they each independently chose New Zealand Vault to take over their safety deposit services.

Our Wellington vaults, where offshore bullion will be held have been built to the highest standards (Treasury Grade), and fitted with the most sophisticated multi-level electronic protection available. Our vaults are monitored 24/7 to provide you complete peace of mind. 

New Zealand Vault has partnered with international accountancy firm Crowe Australasia, based in New Zealand, to act on behalf of the client by: checking that the bullion received matches what the client ordered; together with the New Zealand Vault custodian they will deposit that bullion into the clients’ safety deposit box or within a safe; holding the box key or safe code in their own safety deposit box; and finally writing to the client to confirm that the bullion has been verified and placed into the clients safety deposit box or into a safe within the bullion depository.

Each safety deposit box has a two key system; 1 held by New Zealand Vault and 1 held by Crowe Australasia. Both keys are required in order to open the safety deposit box. New Zealand Vault cannot access the clients’ safety deposit box without the key held by Crowe Australasia and Crowe Australasia cannot access it without the New Zealand Vault’s key.

The Bullion Depository works on a two code system; 1 held by New Zealand Vault and 1 held by Crowe Australasia. Both codes are required in order to open the safe. New Zealand Vault will not access the clients’ bullion holding without the code held by Crowe Australasia and Crowe Australasia cannot access it without the New Zealand Vault code.

Both New Zealand Vault and Crowe Australasia will act only on customers written instructions.  

If clients are ever in New Zealand they are most welcome to come to our Wellington vault and view their bullion. However, because we will need to have the Crowe Australasia representative also open the box or safe to remove the bullion, we ask that we have 24 hours notice so that we can arrange for them to be there to meet you.  

For clients storing in the safety deposit box vault and wanting insurance on their bullion while it is in storage, please contact us.  For clients storing in the bullion depository, their bullion is insured and the cost is covered by the storage fee.

Crowe Australasia is a global accountancy firm who has partnered with New Zealand Vault to act on behalf of the client in New Zealand. Both Crowe Australasia and a New Zealand Vault custodian will deposit bullion into both our safety deposit box vault and our bullion depository. Crowe Australasia will also confirm with the client that the bullion is securely stored, hold the key or code to the clients’ storage in the safe custody of their own box, and to provide dual control access to the box or safe to ensure your bullion is only ever accessed when requested and authorised by you.

Crowe Australasia are located in over 110 countries and have member firms across the United States. Globally there are more than 35,000 employees who work for Crowe Australasia.

There are 4 simple steps to opening a safety deposit box and depositing your bullion at New Zealand Vault:

Step 1: Complete our online registration, review and accept our Terms and Conditions.

Step 2: Make a credit card payment through our secure online payment engine.

Step 3: We require a copy of each of the following forms of ID authorised by a Notary as a true copy and it represents the identity of the named individual:

1. One copy of photo ID (passport or gun license or driver's license); plus
2. One form of secondary form of ID (any government or bank issued card or document that has your name and signature); plus
3. Proof of your address (utility invoice, or bank document that has your address on it and is not more than 3 months old).

Step 4: Post your authorised identification documents back to us at:

New Zealand Vault
O Box 10206
Wellington 6143
New Zealand

Your safe deposit box will then be open and available to receive bullion.

Completing the online registration and paying for the first years lease of the safety deposit box should only take you a couple of minutes. The key then is to get your photo ID, a secondary form of ID with your name and signature on it and proof of your address such as a utility invoice/ bank statement authorised by a Notary and sent to us via the mail. Upon receipt of your details the box will be opened and ready to receive bullion when ever you feel the timing is right.

In order to comply with the New Zealand Anti Money Laundering and Counter Terrorism Act 2009 we require one primary form of ID issued by State or Federal Government that has your photograph, full name and date of birth such as a drivers license or passport, one secondary form of ID that has your name and signature on it and proof of address such as a utility invoice/account or bank statement which is no more than 3 months old and has your current residential address on it. A copy of these 3 forms of ID need to be authorised by a Notary as a true copy of the original documents and they represent the identity of the named individual, and then sent to us via the mail system to:

New Zealand Vault
PO Box 10206
Wellington 6143
New Zealand

In just 4 easy steps you can open a storage account with us and our bullion depository will be ready to receive bullion:

Step 1:

Review and accept our Terms and Conditions.

Step 2:

Complete our secure online registration. Make a credit card payment of USD$1.00 to authorise your credit card through our secure online payment engine. The USD$1.00 payment will be refunded against your first quarters invoice. Your account will then be open and available to receive bullion.

Step 3:

We then require a copy of each of the following forms of ID authorised by a Notary as a true copy and it represents the identity of the named individual. This needs to be received within 30 days of opening your account.

1. One copy of photo ID (passport or gun license or drivers license); plus  
2. One form of secondary ID (any government or bank issued card or document that has your name and signature); plus
3. Proof of your address (utility invoice, or bank document that has your address on it and is not more than 3 months old).

Step 4:

Post your authorised identification documents back to us at:

New Zealand Vault
PO Box 10206
Wellington 6143
New Zealand

Completing the online registration and paying the USD$1.00 deposit to open your account should only take you a couple of minutes. The USD$1.00 payment will be refunded against your first quarters invoice. The next step will be to confirm with us the amount of bullion to be stored so we are able to provide you with a quote for the storage. We will also require to you provide us with your photo ID, a secondary form of ID with your name and signature on it and proof of your address such as a utility invoice/ bank statement authorised by a Notary and sent to us via the mail. Upon receipt of your details your storage account will be open and available to receive bullion.

In order to comply with the New Zealand Anti-Money Laundering and Counter-Terrorism Act 2009 we require one primary form of ID issued by State or Federal Government that has your photograph, full name and date of birth such as a driver's license or passport, one secondary form of ID that has your name and signature on it and proof of address such as a utility invoice/account or bank statement which is no more than 3 months old and has your current residential address on it. A copy of these 3 forms of ID need to be authorised by a Notary as a true copy of the original documents and that they represent the identity of the named individual, and then sent to us via the mail system to:

New Zealand Vault
O Box 10206
Wellington 6143
New Zealand

If you are sending us bullion you already own, contact us and we will give you advice on logistics companies you can use for transportation, insurance, packaging and delivery requirements.

Once we have received notarised instructions from you, we will get a quote for delivery.  You will be invoiced and once payment is completed, we will arrange for Crowe Australasia to come in and open your box or the safe (depending on how you store with us), confirm the bullion to be returned, package it ready for pick-up and then organise delivery to you. Alternatively, we can arrange the sale of your bullion and wire the funds to any bank account you nominate.

All prices are in US dollars.

We accept Visa and MasterCard via our secure payment page on our website.

If you have purchased bullion, this should be paid for via a funds transfer to our US Dollar bank account. Click here for information on how to deposit funds.

If you have a safety deposit box, you will be invoiced annually for the lease of your box and insurance (if you choose to add insurance). We will email you the invoice when it is due for payment, and unless otherwise agreed, we will charge the fee to the nominated credit card we hold for you on the due date.

If you have a storage account within our bullion depository, you will be invoiced quarterly. The fees will be based on a percentage of value basis, calculated daily. The daily spot rates used to calculate the daily values of bullion under storage for the quarter shall be based on the New York Spot Price 5:00PM EST Close.  Insurance cover for your bullion is included within the quarterly fee.

The bullion depository storage will be invoiced on 1 January, 1 April, 1 July and 1 October each year, and unless otherwise agreed, we will charge the fee to the nominated credit card we hold for your account.

You are in control over whom and when your safety deposit box or safe is accessed as New Zealand Vault has partnered with an international accountancy firm, Crowe Australasia to act on behalf of the client in New Zealand.

For safety deposit box clients:

Each safety deposit box has 2 keys; 1 held by New Zealand Vault and 1 held by Crowe Australasia. Both keys are required in order to open the safety deposit box. New Zealand Vault cannot access the clients’ safety deposit box without the key held by Crowe Australasia and Crowe Australasia cannot access it without the New Zealand Vault’s key. Both New Zealand Vault and Crowe Australasia will only act on customers written instructions.

For bullion depository clients:

The Bullion Depository works on a two code system; 1 held by New Zealand Vault and 1 held by Crowe Australasia. Both codes are required in order to open the safe. New Zealand Vault will not access the clients’ bullion holding without the code held by Crowe Australasia and Crowe Australasia cannot access it without the New Zealand Vault code. Both New Zealand Vault and Crowe Australasia will only act on customers written instructions.

In very rare circumstances the New Zealand Police, if they suspect that a client has goods relating to a crime, will seek a search warrant from a Judge of a New Zealand Court. This generally occurs when a person is arrested and there is some evidence that they are the holder of a safety deposit box. We do not volunteer this information and given that our clients are based overseas we do not anticipate this will occur.

Yes. If clients are ever in New Zealand they are most welcome to come to our Wellington vault and view their bullion. Because we will need to have both our New Zealand Vault custodian, and a Crowe Australasia representative open the box or safe to remove the bullion, we ask that we have 24 hours notice so that we can arrange for Crowe Australasia to be there to meet you.

Yes, once you have your safety deposit box or storage account open, you can progressively add bullion over time. Our maximum weight for the safety deposit box is 10kg. Additionally, we can organize the sale of your bullion at any point. 

The sale proceeds would be wired to you.  For more details, please contact us.

On the death of an individual hirer, only the legal personal representative is entitled to exercise the rights of the hirer. If the hirer dies in New Zealand, New Zealand Vault shall be entitled to sight a Grant of Probate or Letter of Administration before allowing access to the box. Where the hirer dies outside New Zealand the company may require that Probate or Letters of Administration be sealed in New Zealand before allowing access to the box.

Email us at: support@nzvault.com

Phone: To speak to one of our representatives you can phone us on +64 4 499 9333.

In the USA, please phone after 1pm on the West Coast and after 4pm on the East Coast. During the United States daylight savings months New Zealand is 16 hours ahead of the United States East Coast and 19 hours ahead of the West Coast.

Post:

New Zealand Vault Limited
PO Box 10206
Wellington 6143
New Zealand

Physical Delivery:    

New Zealand Vault Limited
Basement Level 2
Aon Centre
1 Willis Street
Wellington 6011
New Zealand

To review our terms of service please click here.

To review our Safety Deposit Box Agreement for Bullion Storage please click here.

To review our Bullion Depository Storage Account Agreement please click here.

To review our Privacy Policy please click here.

Yes, while we have taken advice on our answer to the next question, everyone’s situations are different and so you should seek your own advice.

No, New Zealand Vault is not a bank and we do not pay interest on money or metal balances held with us so there is no requirement for us to automatically report income to tax authorities. We are a private company and our clients are simply opening a storage account with us.